Support Engineer

SUPPORT ENGINEER – LEUVEN (BELGIUM) – PERMANENT POSITION

We’re currently recruiting for a Support Engineer to join a network operations team. In this role, you will be responsible for the real-time supervision, monitoring, and operational support of critical network infrastructure, ensuring high availability and performance across the environment.

You will act as a key point of contact for network incidents, working to quickly identify, troubleshoot, and resolve issues that may impact service. This includes analyzing alerts, coordinating with cross-functional teams, and ensuring timely escalation when needed. The position requires a strong operational mindset, the ability to stay calm under pressure, and a commitment to maintaining service quality.

Key Responsibilities:

• Monitor and supervise network infrastructure, ensuring optimal performance and uptime
• Identify, troubleshoot, and resolve network incidents in a timely manner
• Perform root cause analysis and implement preventive measures
• Support maintenance activities, upgrades, and network changes
• Collaborate with internal teams and external vendors to resolve complex issues
• Maintain accurate documentation of network configurations and incidents
• Participate in on-call rotations when required
• Provide clear communication and updates to stakeholders

Requirements:

• Fluency in Dutch (spoken and written) and good command of English
• Strong understanding of networking fundamentals (TCP/IP, routing, switching)
• Experience with network monitoring tools and incident management systems
• Ability to troubleshoot network issues methodically under pressure
• Familiarity with protocols such as BGP, OSPF, MPLS is an advantage
• Basic knowledge of Linux/Unix systems is a plus
• Strong analytical and problem-solving abilities
• Excellent communication skills, especially in high-pressure situations
• Team-oriented with a proactive mindset
• Ability to learn quickly and adapt to new technologies

The Offer:

• A permanent, full-time employment contract
• A salary & benefits package commensurate with experience

Please send over your CV to tom.walker@vividresourcing.com or call me on +32 (0) 3 318 00 74. As always, we are open to recommendations, so please feel free to pass this on to other suitable candidates.