IT SERVICE DELIVERY MANAGER
LONDON, UK (2-3 DAYS REMOTE WORK PER WEEK)
FREELANCE 12 MONTHS+
OUTSIDE IR35
A large multinational client of mine are searching for a Service Delivery Manager to join in January 2025, helping to ensure that the BAU services for all entities of the customer (50+) are all satisfied, and their IT Infrastructure & Cloud environments are supported appropriately, as well a co-ordinating all relevant teams during an incident acting as an incidence response coordinator. My client can offer an initial 12-month freelance contract. This incredibly exciting role also offer up to 3 days of remote work per week in the Central London and is an outside IR35 contract position.
Objectives:
- Act as the service delivery manager and incident response co-ordinator for the UK and European entities of my client ensuring operational excellence of their IT Infrastructure & Cloud environments.
- Co-ordinate various teams including internal members of staff, external members of staff and managed service providers.
- Bring the various teams together for incident response.
- Keep in constant communication with all stakeholders, following up on actions, ensuring all are happy and ay issues/concerns are dealt with quickly and effectively, sharing SLA’s etc…
- Create quarterly service reports for each region (e.g., Italy, Spain, France, Germany, Belgium etc…) and present them to the relevant key stakeholders including executive staff.
- Create service report templates and standards, looking to automate these service reports where possible and standardise operations/responses etc…
- Deliver to all stakeholders, including when upgrades are needed or when requirements of entities change.
- Help manage the handover of newly acquired entities when passed over from the transition team (after they’ve been brought into the standard group level environment).
- Raise performance issues with the vendors and ensure a solution is made to improve and get back on track.
Required:
- Experience as a Service Manager/Service Delivery Manager.
- Good General IT Infrastructure Knowledge (wide-ranged – generally Microsoft environment).
- Experience in Financial Services Industry.
- English speaking.
Details:
- Location: London, UK (Up to 3 days of remote work per week).
- Contract Length: 12 Months+
- Start Date: January 2025
- Remote Work: 3 days of remote work per week
If you wish to be considered for the position available, please e-mail an up to date CV with a contact number to: . Please feel free to pass this advert on to other suitable candidates.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
