Service Delivery Manager
Contract
Freelance preferred, permanent employment also possible
Start Date
ASAP
Location
Belgium – Flexible hybrid working model
The role requires occasional travel to client sites for meetings and service reviews. Remote work is possible when no on-site presence is required.
Role Overview
We are currently looking for an experienced Service Delivery Manager to join a growing service organization. The successful candidate will be responsible for managing client relationships, ensuring service quality, coordinating infrastructure-related activities, and overseeing service delivery across multiple customer environments.
This is a client-facing role requiring strong communication skills, stakeholder management, and a solid understanding of cloud environments and IT service management processes.
Responsibilities
Manage and maintain relationships with multiple clients
Act as the primary point of contact for service delivery-related matters
Organize and lead monthly service review meetings with customers
Monitor service performance and ensure SLA commitments are met
Coordinate infrastructure migration activities and related service transitions
Follow up on incidents, service requests, and escalated tickets
Work closely with technical teams to ensure timely issue resolution
Identify service improvement opportunities and drive continuous improvement initiatives
Monitor customer satisfaction and proactively address concerns
Ensure service delivery processes align with ITIL best practices
Provide regular reporting and updates to internal and external stakeholders
Required Experience
Minimum 5 years of experience as a Service Delivery Manager or similar client-facing IT service role
Strong experience managing enterprise customers and service delivery processes
Experience working within cloud-based environments
Proven experience managing SLAs and service performance metrics
Experience coordinating infrastructure-related projects and migrations
Strong stakeholder management and communication skills
Ability to manage multiple priorities in a fast-paced environment
Experience working with both technical and business stakeholders
Technical Skills
Service Delivery Management
SLA Management
Cloud Technologies
IT Service Management
Infrastructure Services
Incident & Ticket Management
Service Reporting
Client Relationship Management
ITIL Best Practices
Languages
Dutch mandatory
French mandatory
English is a plus