Role Profile
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Job details |
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Job title |
Repairs and Maintenance Manager |
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Team |
Home and Community Maintenance |
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Reports to |
Strategic Asset Improvement Lead |
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Responsible for |
2 Team Leaders |
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Hours of Work |
37 hours per week – Monday – Friday |
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Location |
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Salary |
Interim 6 months |
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DBS Requirement |
None |
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Organisational Context |
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To be responsible and accountable for the delivery of a high-quality repairs and maintenance service, which ensures Freebridge Community Services meets top quartile national key performance indicators for repairs performance. The overall context is to provide leadership and direction within the DLO Repairs and Maintenance Team which includes leading the development of an improved operating position, managing staff/operatives and being responsible for all areas of performance and budgets within the service area. |
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Main Job Purpose |
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The DLO Repairs and Maintenance Manager will work with the Strategic Asset Improvement Lead to successfully implement a new repairs roadmap to deliver a high level of performance across the DLO, contractors and partners. This includes working to develop strong and effective cross-functional working initiatives with both internal and external stakeholders and taking the lead on developing service excellence within the management of repairs. |
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Duties and Responsibilities |
- To be responsible for the development, delivery and review of all aspects of the DLO Repairs & Maintenance Service
- To lead on developing, coordinating and monitoring of business planning and improvement activity across repairs and maintenance to ensure operational priorities are delivered and value for money achieved
- Take overall responsibility for leading, managing, motivating and developing staff operating within the Repairs and Maintenance Service
- Support the Strategic Asset Improvement Lead on the development and delivery of the DLO five Year business plan and other strategies and policies falling within the remit of the service area. Contribute to the development and implementation of other related strategies including the asset strategy and resultant plans and monitor these against the relevant national, regional and local targets and performance indicators
- Develop and deliver a safe, timely and cost-effective in-house responsive repairs & maintenance service. In particular, deliver high performance against first-time fix repairs, repairs completions and tenant satisfaction targets
- To have responsibility for and effectively lead the financial planning and management of all delegated revenue and capital budgets within the service
- Lead the development of a quality assurance culture and framework, ensuring that services are monitored and reviewed regularly to drive continuous quality and performance improvement and seek to achieve and sustain value for money
- To lead and manage the Repairs and Maintenance Team and be responsible for the recruitment, supervision, appraisal, and development of staff as well as procurement of contractors and suppliers
- To ensure that key performance targets are set, monitored and achieved for the delivery of the service
- Ensure compliance with Health and safety legislation and regulations is managed and monitored within day-to-day operations, whilst establishing a holistic culture of safety across the DLO
- To promote the customer’s voice and ensure that it is the golden thread within all decisions and actions relating to the Property Repairs’ experience
- To achieve a consistent balance between finance, resource, quality and timescales for work to be delivered
- To resolve complaint and dissatisfaction cases, from both within and external to the organisation, with the ability to confidently challenge and resolve difficult issues with a satisfactory outcome
- Collaborating with colleagues to ensure that the Repairs Team is seen as an innovative and forward-thinking business stream where ideas and creative thinking are championed
- Responsible for all performance management activities relating to the Repairs Service
- To utilise data and management information to shape the service delivery.
- Embed value for money, equality and diversity, competitiveness and continued development throughout the service
- To ensure that the DLO strives to be a top quartile provider of repairs and is committed to a continuous improvement ethos
- To manage people-related issues to foster good industrial relations – for example, but not exclusively one-to-one, sickness monitoring, complaints training needs, holiday allocation and disciplinary matters
- To maintain an up-to-date knowledge of legislation, regulations and best practice, relevant to the services provided
- This is not a comprehensive definition of the post. Postholders are expected to undertake any work that comes with the remit of the post’s main objective. This job description will be kept under review and may be changed at any time subject to consultation with the postholder
Health and Safety |
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· Comply with H&S legislation (Health and Safety at Work Act 1974) and other associated legislation. · Take reasonable care for the health and safety of you and other persons who may be affected by your acts or omissions. · To cooperate with FCH to enable FCH to discharge their duty under the legislation and comply with requirements to look after the health, safety, and welfare of its employees. · Make yourself aware of what you are responsible for under H&S legislation. · Produce review and ensure communication of relevant risk assessments for activities your colleagues perform. · Report, investigate and provide learning and mitigation from events and incidents including near misses within your teams. · Undertake your duties as listed in policies and procedures under roles and responsibilities. · Ensure colleagues have correct PPE, training, SSOW (Safe System of Work) and supervision for your tasks. · Promote positive culture of H&S |
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Person Specification |
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Knowledge |
Essential |
Desirable |
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Experience in effectively managing repairs and maintenance to a high standard of customer satisfaction and possessing an up-to-date knowledge of housing legislation, regulation, policy and practice in relation to repairs management. |
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Experience in developing and implementing strategies, policies, procedures, plans, and setting, monitoring, achieving and exceeding targets. |
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Skills |
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Must demonstrate continuous professional development. |
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Relevant professional qualification in surveying or maintenance or similar [e.g., CIOB or RICS] |
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NEBOSH Certificate or similar in Health and Safety |
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Qualifications |
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Educated to degree level or equivalent in Building Surveying or similar. |
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Other information |
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· Full UK driving license with details of endorsements and the use of a vehicle. · Sufficient car insurance to cover for business use. |
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
