Regional Lead – Mainframe Infrastructure Delivery
Role Overview:
As a Regional Lead for Mainframe Infrastructure, you will oversee the strategic management and delivery of services across a designated region. You will be responsible for driving improvements, managing budgets, overseeing team performance, and ensuring the successful execution of infrastructure projects. This role demands a dynamic leader who can collaborate across teams, mentor managers, and ensure that business objectives are met while maintaining high levels of customer satisfaction.
Key Responsibilities:
- Leadership and Oversight: Lead and supervise multiple managers or department heads to ensure the effective delivery of services within the region, ensuring alignment with organizational goals and performance standards.
- Process and Service Improvement: Spearhead initiatives to optimize operational processes, ensuring efficiency gains and higher service quality.
- Demand and Capacity Planning: Collaborate with account teams to develop demand forecasts, ensuring proper resource allocation and managing the timely execution of infrastructure projects and service delivery.
- Financial Management: Prepare, manage, and oversee departmental budgets, ensuring all expenditures comply with financial guidelines. Monitor budget adherence and implement necessary adjustments.
- Cross-Functional Collaboration: Work closely with other departments and functional teams to interpret project requirements, providing guidance and support to ensure projects meet company and client expectations.
- Client Relationship Management: Manage relationships between service delivery teams and clients, resolving issues and ensuring customer satisfaction through proactive service enhancements.
- Personnel Development: Select, train, and develop a high-performing team of managers and staff. Address performance gaps and implement strategies for improving employee development, motivation, and retention.
- Project Leadership: Lead the planning and execution of major infrastructure projects, ensuring alignment with broader business objectives and stakeholder needs.
- Infrastructure Performance Monitoring: Oversee the monitoring and optimization of infrastructure systems, ensuring operational stability, security, and availability.
- Innovation and Technology Integration: Stay ahead of industry trends and emerging technologies, working with teams to introduce new solutions and integrate innovative services.
- Problem Resolution: Act as the key point of contact for resolving complex infrastructure-related incidents, ensuring swift resolution and minimizing service disruptions.
- Documentation and Best Practices: Develop and maintain comprehensive infrastructure documentation while ensuring adherence to best practices, standards, and regulatory requirements.
- Resource Optimization: Contribute to the strategic planning and resource allocation for infrastructure initiatives, ensuring optimal use of available resources.
Required Experience & Skills:
- Experience: A minimum of 10 years in mainframe infrastructure roles, with at least 5 years in leadership positions overseeing teams of managers or supervisors.
- Proven Leadership: Experience leading cross-functional teams in large-scale infrastructure delivery environments, with the ability to drive results and foster collaboration.
- Budget and Financial Oversight: Strong track record in managing departmental budgets, financial forecasting, and analyzing variances.
- Project Management: Expertise in project management with an emphasis on technical solutions, timelines, and risk management.
- Infrastructure Expertise: Deep knowledge of mainframe infrastructure, operations, and engineering with a solid understanding of the latest trends and technologies.
- Client-Facing Skills: Excellent communication skills with a focus on maintaining strong client relationships and ensuring project deliverables align with customer needs.
Education & Certifications:
- Educational Requirements: Bachelor’s degree in a relevant field or equivalent experience.
- Experience: Typically, 7+ years of related experience with at least 3 years in a senior leadership or management role within infrastructure.
- Certifications (Preferred): Relevant certifications such as CCNP, AWS Certified Cloud Practitioner, CompTIA Project+, or similar credentials are an asset.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
