Company Overview

For a leading organization within the healthcare and service sector operating in a complex technical IT environment. The organization relies on stable, secure and high-quality IT services and works across multiple technical domains to ensure continuity and effective service delivery.

Role Overview

As an ICT Delivery Lead, you are responsible for the daily management and successful delivery of IT services within a complex organization. You will manage, coach and develop three IT teams while acting as the key link between management, technical teams, stakeholders and external partners.

Key Responsibilities

• Manage the daily operations and successful delivery of IT services.
• Manage, coach and develop three IT teams while ensuring effective collaboration and team performance.
• Act as the liaison between technical teams, management, stakeholders and external partners.
• Take responsibility for people management, including coaching, performance management, development and capacity planning.
• Act as Delivery Manager with sufficient technical affinity to assess technical issues, risks and dependencies.
• Work closely with technical teams across networking, network security, Workplace Services and Windows environments.
• Identify delivery risks and dependencies and ensure appropriate follow-up and resolution.

Requirements

• Demonstrable experience as an ICT Delivery Lead, IT Delivery Manager or similar managerial role within an IT environment.
• Proven experience managing multiple technical teams.
• Demonstrable experience with people management, coaching and performance management.
• Strong technical affinity and ability to challenge technical topics and assess the impact of technical decisions.
• Knowledge of networking at Network Layer 3 level.
• Knowledge of network security, Workplace Services and Windows environments.
• Strong stakeholder management and communication skills.
• Fluent in Dutch, English and French.

Essential

• Experience managing multiple IT or technical teams.
• Strong people management and leadership experience.
• Sufficient technical knowledge to challenge technical decisions and assess risks and dependencies.
• Knowledge of Layer 3 networking, network security, Workplace Services and Windows.
• Fluency in Dutch, English and French.

Desirable

• Experience within a complex healthcare or service environment.
• Experience managing external IT partners and suppliers.
• Experience with large-scale IT service delivery environments.
• Strong experience with capacity planning and organizational development.

Additional Information

• Start date: Immediately.
• Duration: 1.5–2 years.
• Availability: 40 hours per week.
• Location: Brussels.
• Working method: 1–2 days on-site / remaining days remote.
• Contract type: Freelance.