🏡 Housing Officer
📍 Location: Gloucestershire
🕒 Hours: 37 hours per week
📑 Contract: Full-time
Rate £26-28 umbrella
About the Role
We’re looking for a proactive and customer-focused Housing Officer to join our team in Gloucestershire. You’ll be responsible for managing a designated patch of council-owned properties, delivering a high-quality housing management service that supports tenants and communities.
This is a varied and rewarding role where you’ll balance tenancy management, rent collection, estate inspections, and community engagement—making a real difference to people’s lives.
Key Responsibilities
- Manage a portfolio of council properties, ensuring homes are occupied appropriately and investigating non-occupation or tenancy breaches
- Support tenants to sustain their tenancies, ensuring they understand their rights and responsibilities
- Manage rent accounts, prevent arrears, and agree realistic repayment plans
- Take action on tenancy breaches, including anti-social behaviour and tenancy fraud
- Carry out tenancy inspections, property visits, and fire risk assessments
- Work closely with internal teams and external agencies to support vulnerable tenants
- Maintain estate standards and contribute to neighbourhood improvements
- Engage with local communities through events and tenant involvement initiatives
What We’re Looking For
- Experience in housing management, tenancy enforcement, or income recovery
- Knowledge of key housing legislation (e.g. Housing Act, Landlord & Tenant law)
- Strong communication and negotiation skills
- Ability to handle challenging situations with professionalism and empathy
- A proactive, problem-solving approach with good organisational skills
- Experience working in a local authority or housing association (desirable)
What We Offer
- A rewarding role supporting local communities across Gloucestershire
- Flexible, varied work with opportunities to engage directly with residents
- Mileage reimbursement for business travel (casual car user)
- Ongoing training and development opportunities
- A supportive team environment focused on service excellence
Apply Now
If you’re passionate about housing, community engagement, and delivering excellent customer service, we’d love to hear from you.