Title – Tenancy Sustainment Officer

Location: Midlands
Length of Contract: 4 Months 
Rate/Salary: Competitive

We are currently recruiting for an experienced Tenancy Sustainment Officer to join a leading housing provider on an interim basis.

This is an excellent opportunity for someone with a strong background in social housing who is passionate about supporting residents to maintain their tenancies and prevent homelessness.

The Role

As a Tenancy Sustainment Officer, you will work closely with residents who may be experiencing financial, personal or social challenges that could put their tenancy at risk.

You will provide proactive, customer-focused support, helping residents overcome barriers and access the appropriate services and support.

Key responsibilities will include:

• Managing a caseload of residents who require tenancy sustainment support.

• Identifying and addressing issues that could place tenancies at risk.

• Working proactively with residents to prevent tenancy failure and homelessness.

• Supporting residents with rent arrears, benefit entitlement, budgeting and financial difficulties.

• Making appropriate referrals to internal teams and external support agencies.

• Working closely with Housing Officers, Income teams and other key stakeholders.

• Developing effective support and action plans with residents.

• Carrying out home visits where required.

• Maintaining accurate and up-to-date case records.

• Working in line with relevant housing legislation, policies and procedures.

• Promoting tenancy stability and positive outcomes for residents.

About You

We are looking for someone with previous experience within social housing, tenancy sustainment, homelessness, income recovery or a related field.

You will ideally have:

• Experience managing a caseload within a housing or related environment.

• A good understanding of tenancy sustainment and homelessness prevention.

• Experience supporting residents experiencing complex or multiple needs.

• Knowledge of welfare benefits, rent arrears and financial inclusion.

• Excellent communication and interpersonal skills.

• The ability to build positive relationships with residents and partner agencies.

• Strong organisational and case management skills.

• The ability to work independently and manage competing priorities.

• A proactive, empathetic and solution-focused approach.

Previous experience within a Housing Association, Local Authority or other social housing environment is highly desirable.

Please apply if interested!