Job Title: Support Engineer
Location: Brussels
Project: Support
Start Date: ASAP
Contract Type: Freelance
Role Overview:
We are looking for an experienced Freelance Support Engineer to join our client’s IT team in Brussels. You will play a key role in ensuring the smooth operation of end-user services, with a strong focus on Microsoft Office 365 environments.
This is a hands-on support role requiring strong technical expertise, a customer-focused mindset, and the ability to work onsite with business users.
Key Responsibilities:
• Provide 2nd line (and occasional 3rd line) support for end users
• Manage, support, and troubleshoot Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Handle incidents, service requests, and problem management via ticketing systems
• Support user account management (Azure AD / Entra ID)
• Troubleshoot issues related to:
- Email and calendaring (Exchange Online)
- Collaboration tools (Teams, SharePoint)
- Identity & access management
• Assist with onboarding/offboarding of users and device setup
• Maintain documentation and knowledge base articles
• Collaborate with infrastructure and application teams when needed
• Ensure high levels of customer satisfaction and timely resolution
Candidate Requirements:
• Proven experience as an IT Support Engineer / Support Analyst
• Strong hands-on experience with Microsoft Office 365 (mandatory)
• Good knowledge of:
- Azure Active Directory (Entra ID)
- Windows 10/11 environments
- Microsoft Teams, SharePoint Online, Exchange Online
• Experience with ticketing tools (e.g., ServiceNow, Jira, etc.)
• Solid troubleshooting and analytical skills
• Strong communication skills in a user-facing environment
• Ability to work independently onsite
Contract Details
Location: Brussels
Duration: 12 months +
Rate: Negotiable