Freelance Scrum Master – CRM / Customer Care – Brussels 12 months+
Our client, a large international logistics organisation, is looking for an experienced Freelance Scrum Master to support a Customer Care CRM squad as part of a major digital transformation programme.
Responsibilities
- Lead Scrum ceremonies across a two-week sprint cycle.
- Manage sprint and PI delivery, risks and impediments.
- Coordinate dependencies across CRM, IT, Data, Business and Operations teams.
- Support the Product Owner with backlog refinement, story readiness and capacity planning.
- Track velocity, burn-down and overall delivery progress.
- Drive continuous improvement across the squad.
- Provide clear delivery and risk reporting to stakeholders.
Requirements
- 5+ years’ Agile delivery experience with strong Scrum Master experience.
- Strong knowledge of Scrum and SAFe, including PI Planning.
- Experience managing cross-team dependencies and delivery blockers.
- Strong stakeholder management and facilitation skills.
- Experience with Jira and Confluence.
- Microsoft Dynamics 365 / CRM experience is highly advantageous.
- Scrum or SAFe certification is a plus.
- Customer Care, Contact Centre or logistics experience is advantageous.
Contract: Freelance
Environment: Enterprise CRM / Digital Transformation
Location: Belgium / Hybrid
Please feel free to pass this advert on to other suitable candidates.