Vivid Resourcing
Location: Greater Manchester, covering Clitheroe to Preston
Working pattern: 1 day in the office, 3 days on patch, 1 day working from home
About the role
Our client is looking for an experienced Neighbourhood Officer to manage a patch stretching from Clitheroe to Preston. The role is the main point of contact for residents in the area, looking after tenancies, the condition of local estates and the quality of life of the communities within them.
Most of your week will be spent out on patch. You will visit properties and estates, speak to residents, deal with neighbourhood concerns and work with partners such as the police, local authority teams and support services. One day a week is office-based, giving you time to work with colleagues and plan your caseload, and one day is spent working from home to complete casework and records.
The role suits a neighbourhood or housing professional who is confident working independently across a wide area and enjoys being visible in the community. Good judgement, strong communication skills and the ability to balance enforcement with support will help you build trust with residents and keep your patch running well.
Main responsibilities
- Manage a patch of properties and estates from Clitheroe to Preston, acting as the main contact for residents
- Carry out regular estate inspections and follow up on any issues identified
- Investigate and resolve reports of anti-social behaviour, neighbour disputes and tenancy breaches
- Manage tenancy matters, including tenancy audits, property visits and suspected abandonment or sub-letting
- Work with the police, local authority teams, safeguarding services and other partners on shared cases
- Support residents who may be vulnerable by signposting them to appropriate help
- Report repairs, health and safety concerns and environmental issues on the patch
- Engage with residents and community groups to understand local priorities
- Keep accurate, up-to-date case records and meet agreed performance targets
- Contribute to team meetings and share local intelligence with colleagues
Requirements
Essential
- Proven experience in a Neighbourhood Officer, Housing Officer or comparable role
- Sound knowledge of tenancy management and tenancy enforcement
- Experience of handling anti-social behaviour cases
- Ability to manage a varied caseload independently and to deadlines
- Strong written and verbal communication skills
- Confident use of IT and housing case management systems
- Ability to travel across the patch as required
Desirable
- Experience in a social housing provider or local authority setting
- Experience working with vulnerable residents and safeguarding processes
- A relevant housing qualification, such as CIH or an equivalent
- Knowledge of the Clitheroe, Preston and wider Lancashire area
The offer
- Greater Manchester-based role covering Clitheroe to Preston
- A flexible working pattern of one day in the office, three days on patch and one day at home
- Start date around Christmas
- Rate and contract details to be confirmed with candidates
If you are an experienced Neighbourhood Officer looking for a patch-based role with a good balance of fieldwork, office time and home working, this position offers the chance to make a visible difference to local communities. Apply below.