Vivid Resourcing
Location: Worthing, West Sussex
Contract: Interim
About the role
Our client, is looking for an experienced Neighbourhood Housing Officer to join its housing team on an interim contract. The role is responsible for managing tenancies within a defined patch, supporting residents and keeping neighbourhoods safe, well maintained and sustainable places to live.
You will be the main point of contact for tenants on a range of tenancy matters, from new tenancy sign-ups and property inspections to tenancy breaches and neighbour disputes. Where cases involve anti-social behaviour, you will investigate, gather evidence and take proportionate action, working with colleagues in legal, support services and partner agencies such as the police and local authority.
The role is community-facing, so you will spend time out in the neighbourhoods you manage, building relationships with residents and identifying issues early. The successful candidate will be comfortable managing a varied caseload, taking a practical, solutions-focused approach and balancing enforcement with support for vulnerable tenants.
Main responsibilities
- Manage a patch of tenancies, acting as the main point of contact for residents on tenancy and neighbourhood matters
- Carry out new tenancy visits, tenancy audits and estate inspections, and follow up any issues identified
- Investigate and resolve reports of anti-social behaviour, neighbour disputes and tenancy breaches, taking appropriate action
- Work with legal colleagues and partner agencies, including the police and local authority, to manage complex cases
- Manage tenancy changes such as successions, assignments, mutual exchanges and tenancy fraud concerns
- Support vulnerable tenants and refer them to support, safeguarding and wellbeing services where needed
- Monitor the condition of communal areas and raise repairs and grounds maintenance issues with the relevant teams
- Keep accurate case records and update the housing management system in line with procedures
- Contribute to resident engagement and the wider work of improving neighbourhoods
- Handle queries and complaints in a professional and timely way
Requirements
Essential
- Previous experience in a Neighbourhood Housing Officer, Housing Officer or similar role within social housing
- Good knowledge of tenancy management, including anti-social behaviour procedures and tenancy enforcement
- Understanding of relevant housing legislation and good practice
- Experience of managing a varied caseload and working to deadlines
- Strong communication skills, with the ability to handle sensitive and challenging conversations
- Experience of working with vulnerable residents and partner agencies
- Good IT skills, including use of a housing management system
- Able to travel to properties and sites across the patch
Desirable
- A housing qualification, such as CIH Level 3 or above
- Experience of preparing evidence for legal action
- Previous experience of working on an interim basis
The offer
- Interim contract with a housing provider
- Based in Worthing, West Sussex
- Community-facing role with a varied tenancy caseload
- Rate and contract length to be confirmed with candidates