Vivid Resouricng
Location: Burton upon Trent, United Kingdom
Contract: Interim
About the role
Our client, a housing provider in Burton upon Trent, is looking for a Lettings Officer to join its housing team on an interim basis. The role focuses on getting homes let quickly and correctly, and will suit someone who can pick up a live workload and keep void times under control.
The successful candidate will manage the lettings process from the point a property becomes available through to tenancy sign-up. That includes advertising and allocating homes in line with the lettings policy, carrying out eligibility and affordability checks, arranging viewings and completing the paperwork that sets a new tenancy up well.
The Lettings Officer will work closely with colleagues in housing management, repairs and voids, and will also be the point of contact for applicants and incoming tenants. Clear communication, careful record keeping and a practical approach to problem solving are central to the role.
Main responsibilities
- Manage the lettings process for available properties, from advertising and shortlisting through to offer and tenancy sign-up
- Allocate homes in line with the lettings policy, nominations agreements and relevant legislation
- Carry out eligibility, suitability and affordability assessments for applicants
- Arrange and carry out viewings, and complete sign-up visits with new tenants
- Prepare tenancy agreements and ensure all documentation, checks and supporting information are in place
- Liaise with repairs and voids teams to keep void turnaround times low and properties ready to let
- Keep housing management and allocations systems accurate and up to date
- Respond to queries from applicants, tenants and partner agencies in a professional, timely way
- Support the wider housing team with ad hoc tasks as the workload requires
Requirements
- Experience in a lettings, allocations or housing officer role, ideally within social housing
- Working knowledge of lettings and allocations processes, including the sign-up of new tenancies
- Understanding of the legislation and good practice that apply to social housing lettings
- Experience of using a housing management system and keeping accurate case records
- Good communication skills and the ability to deal sensitively with a range of applicants
- Strong organisational skills, with the ability to manage a varied workload to deadlines
- Able to work independently and as part of a team
- Able to start at short notice and contribute from the outset
The offer
This is an interim position based in Burton upon Trent. Rate, start date and contract length are to be confirmed with candidates. The role offers the chance to work within an established housing team on work with a direct impact on people moving into a new home.
If you have lettings experience and are looking for your next interim assignment, this role offers a clear remit and a team that values organised, people-focused work. Apply below.