Housing Options Officer

Location: Berkshire
Contract: Permanent

About the role

Our client is looking for a Housing Options Officer to join their housing service on a permanent basis, helping residents who are homeless or at risk of homelessness to find safe and sustainable housing solutions.

The successful candidate will assess housing need, provide clear advice and work with households to prevent homelessness wherever possible. Where prevention is not possible, the role involves carrying out statutory assessments, making decisions under the relevant legislation and arranging suitable accommodation. Casework will cover a wide range of circumstances, including residents with complex or vulnerable situations.

This is a position for a housing professional who combines sound legal knowledge with a fair, practical and empathetic approach. The role involves regular contact with residents, landlords, support agencies and colleagues across the council, and offers the chance to make a real difference to people’s housing outcomes.

Main responsibilities

• Carry out housing needs assessments and provide advice and assistance to households facing homelessness
• Deliver homelessness prevention and relief duties in line with the Housing Act 1996 and the Homelessness Reduction Act 2017
• Complete statutory homelessness assessments and make well-reasoned, legally sound decisions
• Develop and review personalised housing plans with applicants
• Arrange and manage temporary accommodation where required
• Work with private landlords and housing providers to secure suitable accommodation, including options in the private rented sector
• Liaise with support services, health, social care and voluntary sector partners to support vulnerable residents
• Respond to reviews and appeals and support the council’s legal position where challenged
• Maintain accurate case records and ensure compliance with data protection and safeguarding requirements
• Contribute to service development and team performance targets

Requirements

Essential

• Experience working in housing options, homelessness prevention or a similar frontline housing role
• Working knowledge of homelessness legislation, including the Housing Act 1996 and the Homelessness Reduction Act 2017
• Experience managing a caseload and making decisions under statutory duties
• Strong interviewing, assessment and negotiation skills
• Good written and verbal communication skills, with the ability to handle sensitive conversations
• Competence with housing case management systems and Microsoft Office

Desirable

• Previous experience within a local authority housing team
• A relevant housing qualification, such as CIH, or progress towards one
• Experience working with households with complex needs or safeguarding concerns
• Experience working with private sector landlords
• Knowledge of the allocations process and temporary accommodation management

The offer

This is a permanent role based in Berkshire. Salary, working pattern and benefits are to be confirmed with candidates. Further detail on the team and the scope of the role will be shared with shortlisted applicants.

If you are an experienced housing professional looking for a permanent role helping residents secure stable accommodation within a Berkshire local authority, this position offers varied casework and genuine responsibility. Apply below.