About the Role
We are looking for a motivated and customer-focused Housing Officer to join our busy housing management team. In this fully generic role, you will manage a defined patch of properties, delivering a comprehensive, proactive, and reactive housing service. You will be the main point of contact for our tenants, helping them sustain their tenancies, build strong communities, and live safely in their homes.
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Key Responsibilities
- Tenancy Management: Manage a patch of residential properties, ensuring tenants adhere to the terms of their Tenancy Agreements.Â
- Lettings & New Tenancies: Conduct property viewings, sign up new tenants, and ensure they understand their rights and responsibilities.Â
- Rent & Arrears: Monitor rent accounts, provide early intervention, negotiate payment plans, and support tenants with welfare and benefit advice.Â
- Anti-Social Behaviour (ASB): Investigate reports of ASB and neighbour disputes, working closely with partner agencies and community safety teams to find resolutions.
- Estate Inspections: Carry out regular environmental and block inspections, reporting repairs and coordinating estate improvements.
- Tenant Support: Signpost vulnerable residents to internal support services, external charities, or financial/mental health assistance.Â
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What We Are Looking For
- Experience: Proven experience in housing management, neighbourhood services, or a customer-facing service environment.
- Knowledge: A solid working understanding of housing legislation, landlord and tenant law, and tenancy management best practices.
- Communication Skills: Strong interpersonal, negotiation, and conflict-resolution skills, with the ability to handle difficult or sensitive situations calmly.
- IT & Admin: Competence in housing management software, record-keeping, and report writing.
- Driving Licence: A full UK driving licence and access to a vehicle (or willingness to travel across operational patches) is essential
- Enhanced DBS:Â An in date Enhanced DBS is essential