🏠 Housing Triage Officer – North West
Location: North West England
Contract: 6 months initially
Working Pattern: Remote
Hours: Part-time
Rate: Competitive, depending on experience
We are currently recruiting for an experienced Housing Triage Officer to join a Local Authority Housing Solutions service in the North West.
This is an excellent opportunity for a housing professional with strong homelessness prevention and front-line assessment experience, looking to join a busy and supportive Housing Solutions team.
The Role
As a Housing Triage Officer, you will be the first point of contact for residents approaching the Council with housing or homelessness-related issues, carrying out initial assessments and identifying the most appropriate pathway to prevent or relieve homelessness.
You will:
- Conduct initial housing and homelessness assessments and identify residents who are homeless or threatened with homelessness.
- Provide early homelessness prevention and housing advice, exploring all available options.
- Work in line with the Homelessness Reduction Act 2017, Housing Act 1996 Part VI & VII and relevant statutory guidance.
- Identify cases requiring a full Housing Options assessment and make appropriate referrals.
- Assess housing circumstances, support needs, risks and vulnerability.
- Explore options including private rented accommodation, social housing, mediation, tenancy sustainment and homelessness prevention.
- Complete appropriate Personal Housing Plans (PHPs) and ensure cases are progressed within statutory timescales.
- Make appropriate referrals to internal teams and external agencies where additional support is required.
- Provide clear and accurate housing advice to customers, often dealing with complex and vulnerable households.
- Maintain accurate case records and ensure all decisions and actions are properly documented.
- Work closely with Housing Options, Allocations, Temporary Accommodation and other partner services.
- Contribute towards homelessness prevention and wider service performance targets.
We’re Looking For
The ideal candidate will have:
- Previous experience working within a Local Authority Housing/Homelessness service.
- Strong understanding of Housing Act 1996 Part VI & VII.
- Good knowledge of the Homelessness Reduction Act 2017 and prevention/relief duties.
- Experience undertaking housing or homelessness triage/initial assessments.
- Experience identifying and preventing homelessness at the earliest opportunity.
- Understanding of Personal Housing Plans, S184 decision-making and statutory homelessness processes.
- Excellent communication and customer service skills.
- Experience working with vulnerable customers and complex housing cases.
- Ability to manage a busy caseload and prioritise effectively.
- Strong written and verbal communication skills.
- Local Authority experience is essential.
Why Apply?
This is a great opportunity for an experienced Housing Options Officer, Housing Triage Officer, Homelessness Officer or Housing Solutions Officer to secure a role within a North West Local Authority.
Interested? Send over your CV today for immediate consideration.