Dynamics 365 CRM FA

Job Title:
Dynamics 365 CRM Functional Analyst (Customer Service)

Location:
Antwerp, Belgium (3 days onsite)

Project:
Dynamics 365 CRM Implementation

Start Date:
ASAP

Contract Type:
Freelance Contract

About the Client

Our client is a global industrial organisation undertaking a significant digital transformation programme. To support the continued rollout and optimisation of Microsoft Dynamics 365, they are looking to engage an experienced Dynamics 365 CRM Functional Analyst to join their implementation team. The client operates within a utilities-related environment, although the company name remains confidential at this stage.

Role Overview

We are seeking a senior Dynamics 365 CRM Functional Analyst with strong expertise in the Customer Service module. The successful consultant will play a key role in delivering multiple Dynamics 365 CRM implementations, working closely with business stakeholders to translate requirements into scalable solutions.

This is an excellent opportunity for an experienced Dynamics 365 professional who enjoys working in complex enterprise environments and has a proven track record of successful CRM delivery.

Key Responsibilities

• Lead functional analysis workshops with business stakeholders.
• Gather, document and translate business requirements into Dynamics 365 CRM solutions.
• Configure and optimise the Dynamics 365 Customer Service module.
• Support multiple CRM implementation projects from design through to deployment.
• Build and maintain dashboards, reporting and visualisations to support business decision-making.
• Collaborate with technical teams, solution architects and project managers throughout the project lifecycle.
• Provide functional expertise, best practice guidance and user support.
• Assist with testing, user acceptance testing (UAT) and deployment activities.

Candidate Requirements

• Extensive experience as a Dynamics 365 CRM Functional Analyst.
• Strong hands-on experience with the Dynamics 365 Customer Service module.
• Proven experience delivering multiple end-to-end Dynamics 365 implementations.
• Senior-level functional consulting experience within enterprise environments.
• Strong stakeholder management and business analysis skills.
• Experience creating dashboards, reporting and visualisations within the Dynamics 365 ecosystem.
• Previous experience within the utilities sector would be highly advantageous.
• Excellent communication skills and the ability to work collaboratively with cross-functional teams.
• Fluent English is required.

Contract Details

Location: Antwerp, Belgium (3 days onsite)

Duration: Initial contract (extension likely)

Rate: Competitive daily freelance rate