Job Title: Triage Officer
Location: London
Working Pattern: 3 Days per Week in the Office
Contract: 6-Month Temporary Contract
Are you an experienced Housing professional with a strong background in frontline triage, homelessness prevention, or housing advice?
We are currently recruiting for a Triage Officer to join a busy London-based local authority on a 6-month contract. This is a key frontline role, acting as the first point of contact for residents presenting with housing difficulties.
The Role
As a Triage Officer, you will:
Act as the first point of contact for housing and homelessness enquiries
Conduct initial assessments in line with Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017)
Provide early housing advice and homelessness prevention guidance
Assess priority need, local connection, and eligibility
Signpost to appropriate internal teams and external agencies
Manage a caseload of prevention and relief cases where required
Maintain accurate case notes and documentation in line with statutory requirements
About You
To be considered, you will have:
Previous experience in a Housing Options, Homelessness, or Triage role within a local authority
Strong working knowledge of homelessness legislation
Experience conducting Section 184 enquiries (desirable)
Excellent customer service and interview skills
The ability to manage a high-volume, fast-paced environment
Strong written and verbal communication skills