An opportunity has arisen for an experienced Revenues Recovery Officer to join a dedicated Council Tax Recovery Team. This role is pivotal in supporting the effective recovery of council tax, managing accounts from the Liability Order stage onwards, and maximising revenue collection.
About the Role
As a key member of the Billing and Recovery Team, your responsibilities will include:
Negotiating and monitoring payment arrangements to secure council tax payments.
Communicating with customers by telephone and in person to agree affordable repayment plans.
Determining the most appropriate recovery action, such as applying for attachments of earnings or deductions from benefits.
Liaising with Enforcement Agents, monitoring ongoing cases, and supporting enforcement activity.
Preparing for and attending court hearings, offering support to both customers and colleagues.
Referring insolvency cases for further action as required.
Ensuring appropriate support is provided to vulnerable customers when agreeing repayment arrangements.
Key Requirements
To be successful in this role, you will need:
Previous experience working within a Council Tax Enforcement or Recovery Team.
Familiarity with Academy (Capita One) and/or MRI Revenues & Benefits systems.
Excellent communication and negotiation skills.
The ability to handle complex and sensitive cases with tact and discretion.
Strong understanding of debt recovery processes and enforcement options.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
