Re-Housing Pathway Officer

Rehousing Pathway Officer – Hertfordshire (Hybrid Working)

6 Month Fixed-Term Contract | Full Time | Start ASAP

A local authority in Hertfordshire is seeking an experienced Rehousing Pathway Officer to join their housing team on an initial 6-month contract. This role plays a key part in supporting households currently living in temporary accommodation, helping them move into suitable and sustainable long-term housing.

This is a hybrid role (approximately 60/40 office and home working) and would suit someone with strong experience in homelessness services, housing options, or move-on support, particularly within a local authority environment.

The Role

The Rehousing Pathway Officer will provide high-quality, person-centred support to households living in temporary accommodation. You will work proactively with customers to identify suitable housing options, reduce their time in temporary accommodation, and support them through the process of securing settled housing.

You will also work closely with internal teams and external partners to ensure households receive the support needed to successfully sustain their new accommodation.

Key Responsibilities

Customer Assessment & Support

• Conduct face-to-face assessments with households to explore housing options and assess support needs.
• Identify any risks or safeguarding concerns and make appropriate referrals to partner agencies.

Case Management

• Act as the main point of contact for customers, partner organisations, and internal teams.
• Work alongside Homelessness Officers to ensure customers understand and progress actions within their Personalised Housing Plan (PHP).
• Maintain regular contact with customers to monitor progress and encourage engagement.

Housing Search & Move-On Support

• Support households in identifying suitable private rented sector accommodation.
• Complete affordability checks and income/expenditure assessments.
• Assist with property searches and attend viewings where necessary.
• Provide practical support to ensure a smooth transition into settled accommodation.

Recording & Administration

• Maintain accurate case records and documentation in line with service procedures and data protection requirements.
• Ensure all interactions, actions, and decisions are clearly logged.

Skills & Experience Required

• Strong communication skills and the ability to engage empathetically with customers facing challenging circumstances.
• Experience managing a varied caseload in a housing, homelessness, or support setting.
• Good understanding of homelessness legislation, temporary accommodation, and the private rented sector.
• Ability to problem-solve, overcome barriers, and support customers toward positive housing outcomes.
• Confident using case management systems and Microsoft Office.
• Strong negotiation and advocacy skills when working with landlords and partner agencies.
• Ability to work independently while managing competing priorities.

Candidate Requirements

• GCSE Maths and English (Grades A–C or equivalent).
• Previous experience working within housing or homelessness services.
• Experience supporting individuals with complex needs is highly desirable.

If you are an experienced housing professional looking for your next interim opportunity in Hertfordshire, please get in touch to find out more.