⭐ Your Role
As a Quality Assurance Officer, you play a key part in maintaining and improving our food safety and quality systems. You are the bridge between our documentation and the day-to-day operational reality.
Your focus areas include customer complaint handling, GMP verification, and supporting both internal and external quality requirements.
You divide your time between structured administrative tasks and hands-on presence on the production floor — ensuring that our standards are not just written, but truly lived.
🧾 Your Responsibilities
1. Quality System Management (Office)
Maintain and update QA documentation: procedures, work instructions, forms, and technical sheets.
Support the preparation of internal and external audits (HACCP, IFS, BRC, customer audits).
Analyse quality data and prepare reports for management review.
Manage the corrective and preventive action (CAPA) process and follow up on open points.
2. Customer Experience & Complaint Handling
Receive, register, and analyse customer complaints.
Investigate root causes in collaboration with production and supply chain.
Communicate findings and corrective actions internally and to customers.
Track complaint trends and propose preventive improvements.
3. Operational QA & GMP Oversight (Production Floor)
Perform GMP checks and routine quality inspections (weights, temperatures, labelling, hygiene).
Monitor daily production and cleaning records for accuracy and completeness.
Conduct sampling for microbiological and analytical testing.
Support operators and team leaders in implementing corrective actions and maintaining food safety standards.
🎯 Your Profile
Bachelor’s degree in Food Technology, Chemistry, Biotechnology, or equivalent by experience.
Experience in the food industry is a strong plus.
Knowledge of HACCP, GMP, and preferably IFS/BRC standards.
Strong analytical mindset and attention to detail.
Comfortable moving between office tasks and hands-on floor work.
Clear communicator who can collaborate across departments.
Proactive, organised, and not afraid to take initiative.