Policy and Procedures Officer (ASB)

Job Purpose
To develop, maintain, and implement organizational guidelines to ensure compliance, efficiency, and consistency in dealing with ASB. The role bridges the gap between high-level policy and operational, on-the-ground action, ensuring procedures are legally sound, robust, and victim-centered. 

Key Responsibilities

• Policy Development: Review, update, and draft ASB policies to comply with legal requirements and best practices.
• Case Management & Oversight: Oversee high-risk/complex ASB cases, ensuring procedures are followed.
• Evidence and Legal Procedures: Guide teams on preparing evidence, witness statements, and case files for legal actions like injunctions, possession proceedings, or closure orders.
• Partnership Working: Coordinate with external agencies (Police, Social Care, Probation Service) to develop multi-agency action plans.
• Training and Guidance: Provide expert advice and training to front-line staff on ASB legislation and internal procedures.
• Performance Monitoring: Analyze data regarding ASB hotspots and case outcomes to improve service efficiency and meet Key Performance Indicators (KPIs).
• Reporting: Produce reports for senior management regarding performance, trends, and risk management. 

Essential Qualifications and Experience

• Experience: Substantial experience in ASB management, ideally in social housing or a local authority.
• Knowledge: Comprehensive knowledge of ASB legislation (e.g., 2014 Act), housing law, and civil/criminal legal procedures.
• Education: Educated to A-Level standard or equivalent; professional qualifications in Community Safety or Housing are often desirable.
• Skills: Exceptional communication skills (verbal and written), ability to remain calm under pressure, and strong negotiation skills.