Job Title: Freelance Network QA/QC Engineer
Location: Fully Remote – Timezone (CET +- 2 hours).
Project: Troubleshooting network related issues for client product issues that use the network.
Start Date: ASAP
Contract Type: Freelance (12 months+)
Workload: 2 days of work per week (Part-time function).
About the Client:
Our client is a leading global manufacturer of cooling and heating systems, with this are of the client’s focus area being EMEA.
Role Overview:
We are seeking an experienced Network Quality Engineer to join the QA/QC team focussed on supporting the network that their products are connected to and controlled by at their customers. The role is troubleshooting reported issues, figuring out what the issue is and what it’s caused by through analysis, communicating with the customers and testing/trying resolutions, before handing over to the technical team to develop a solution and rollout where necessary. This position is part-time (2 days/week) and FULLY REMOTE.
Key Responsibilities:
- Join the QA/QC team who support the network and connectivity issues of EMNEA-wide customers who use the products. The network (and in-house built platform in the cloud) is connected to the products via WLAN adaptors inside the product and is used to control the product (firmware inside the product etc..).
- When an end-user has an issue, they report this to the in-country affiliate’s service team who install the product, who in-turn report this via an in-house software/ticketing system to the QA/QC team (where you would work) who then discuss with all parties, analyse and troubleshoot before passing onto the internal technical team who would develop a solution (if the issue is customer side, revert back to the affiliate to resolve).
- You receive the diagnostic data, troubleshoot and understand the issue (what it is, where it has come from) whilst communicating with the affiliate and technical teams, before passing it onto the correct side (client side or technical team if internal network issue) – client side configure it with affiliate so could be a configuration issue for example.
- Understand which feature of the product is affected, and why this feature isn’t working by using your knowledge of networks and troubleshooting skills (is it a network connectivity issue? Is it software/firmware related? Is it the product itself? A client side issue? Etc… whilst discussing with all partied to update, find the issue and hand it over to the correct team for resolution.
- Utilise your technical knowledge to identify quickly (what router issue could be causing this problem? Etc..)
- The role is to troubleshoot, identify the root-cause and pass this on for the correct fix (technical team to develop solution in-house, or to the affiliate to resolve if client side).
- Utilise strong communication skills to discuss in the right manner (take emotion out of it) with the end-client, in-country affiliate (15+ different affiliate companies you will work with, the platform you are supporting has 2 million users), internal technical team to swiftly & effectively solve the issue.
- The other part of the role is to be pro-active, identify when lots of different affiliates are reporting issues with the same root-cause, could the be an internal system problem? Pass on to pro-actively resolve rather than fixing each individual issue. Each individual issue is reports and put into a dossier for ease of identifying.
- Co-ordinate roll-outs, for example a new update release or a new cyber ruling that needs to be released on the network. 2 Million end users, so perhaps you perform 1st release on 100,000 end users, monitor this for any issues, if none do 2nd release to another 100,000 etc…
Candidate Requirements:
- Strong Network Knowledge (Routiers, WLAN, IoT etc..)
- Experience troubleshooting network issues.
- Strong communication skills.
- English speaking.
Contract Details
Location: FULLY REMOTE
Duration: 12 Months +
Rate type: Daily Rate.
Part-time: 2 days of work per week.