Job Summary:
A Housing Association in Scotland is seeking an experienced Interim Maintenance Officer for a 6-month contract to join our Property Services team. The successful candidate will play a crucial role in ensuring the efficient delivery of maintenance services to our tenants, including responsive repairs, managing void properties, and overseeing contractor performance. Strong customer service skills, an ability to manage priorities, and a practical approach to problem-solving are key to this role.
This position offers a unique opportunity to make a tangible impact on our properties and residents while working within a fast-paced and supportive environment.
Key Responsibilities:
Responsive Repairs:
Manage and coordinate responsive repair requests from tenants, ensuring repairs are carried out in a timely manner. Liaise with tenants to schedule appointments and provide updates on progress.Voids Management:
Oversee and coordinate the turnaround of void properties, ensuring that all necessary repairs, inspections, and maintenance are completed to a high standard before new tenants move in. Work with contractors and internal teams to ensure efficient use of resources.Contractor Management:
Manage and supervise contractors, ensuring they meet agreed service levels, quality standards, and compliance with Health & Safety regulations. Monitor and review contractor performance, addressing any issues promptly.Customer Service:
Provide excellent customer service by responding promptly and professionally to tenant inquiries and concerns. Act as a point of contact for tenants, resolving issues and escalating problems when necessary.Property Inspections:
Conduct property inspections to assess the condition of properties and determine necessary repairs or maintenance. Ensure properties are maintained to the required standards, following safety and compliance guidelines.Work Scheduling & Record Keeping:
Maintain accurate records of repairs, maintenance requests, contractor performance, and void property work. Update systems and provide reports as required.Health & Safety Compliance:
Ensure all work is carried out in compliance with relevant health and safety legislation, including risk assessments and safe working practices.Budget Management:
Assist with monitoring budgets for repair and maintenance work, ensuring costs are controlled and resources are used efficiently.
Essential Qualifications & Experience:
Experience:
Proven experience in a maintenance or property management role, ideally within the housing sector, with experience in managing responsive repairs, voids, and contractor relationships.Customer Service Skills:
Strong communication and interpersonal skills, with the ability to engage with tenants and contractors professionally and effectively.Technical Knowledge:
Knowledge of building maintenance and repair processes, with an understanding of property management systems, health and safety regulations, and quality control standards.Organisational Skills:
Excellent time management and organisational skills, with the ability to manage multiple priorities and work to deadlines.Problem-Solving Skills:
Proactive and resourceful, with the ability to troubleshoot issues and find practical solutions to maintenance challenges.IT Proficiency:
Experience using maintenance management software and Microsoft Office applications for scheduling, reporting, and record-keeping.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
