Freelance Part-Time Service Desk Engineer – Healthcare IT Environment
Location: West-Flanders Region, Belgium (On-site)
Start Date: ASAP
Contract Type: Permanent (Open-ended)
Working Schedule: Part-time (2–3 days per week)
About the Client
Our client is a well-established healthcare organization operating in a dynamic and critical IT environment, supporting medical staff and administrative teams across multiple sites.
Technology plays a key role in ensuring the continuity and quality of patient care. The IT department is focused on delivering reliable support services, maintaining system availability, and improving user satisfaction.
To strengthen their IT support team, the organization is looking to onboard a Service Desk Engineer who will play a key role in providing first-line support and ensuring smooth IT operations.
Role Overview
We are looking for a Part-Time Service Desk Engineer to provide Level 1 IT support within a healthcare environment.
You will be the first point of contact for end users, handling incidents and service requests, ensuring timely resolution, and maintaining high service quality.
This role requires strong communication skills, a user-focused mindset, and the ability to work efficiently in a structured ticketing environment.
Key Responsibilities
1️⃣ IT Support (Level 1)
Provide first-line technical support to end users (on-site and possibly remote).
Diagnose and resolve hardware, software, and basic network issues.
Support Windows-based environments, including desktops, laptops, and peripherals.
Escalate complex issues to Level 2/3 support teams when required.
Ensure minimal disruption to end users, especially in critical healthcare operations.
2️⃣ Ticketing & Incident Management
Manage and resolve tickets using the organization’s ticketing system.
Log, track, and update incidents and service requests accurately.
Prioritize tickets based on impact and urgency.
Ensure adherence to SLAs and internal support processes.
Communicate effectively with users regarding ticket status and resolution.
3️⃣ User Support & Customer Service
Provide excellent customer service with a user-first approach.
Assist healthcare staff with IT-related queries and issues.
Deliver clear and simple guidance to non-technical users.
Maintain professionalism and empathy in a healthcare setting.
4️⃣ Hardware & Workplace Support
Set up, configure, and maintain IT equipment (PCs, laptops, printers).
Support onboarding of new users (account setup, device preparation).
Troubleshoot basic infrastructure and connectivity issues.
Ensure proper functioning of workplace IT tools.
5️⃣ Documentation & Continuous Improvement
Document incidents, solutions, and common issues.
Contribute to knowledge base and support documentation.
Identify recurring issues and suggest improvements.
Support continuous enhancement of IT support processes.
Required Experience & Skills
1–3 years of experience in IT Support / Service Desk (Level 1).
Strong knowledge of Windows environments (Windows 10/11, Office 365).
Experience working with ticketing systems.
Basic understanding of networking concepts.
Strong troubleshooting and problem-solving skills.
Experience in a healthcare or hospital environment is a plus.
Language Requirements
Dutch: Required (professional level)
English: Required (professional level)
Profile
Customer-oriented Service Desk Engineer with a proactive mindset.
Strong communication skills and ability to support non-technical users.
Reliable and structured, with attention to detail.
Able to work independently in a part-time capacity.
Comfortable working in an on-site healthcare environment.
Contract Details
Location: West-Flanders Region, Belgium
Onsite/Remote: Fully on-site
Working Days: 2–3 days per week
Contract Type: Permanent (Open-ended)