Company Overview
For a leading organisation within the automotive sector focused on optimising IT operations and continuously improving day-to-day IT services. The organisation works closely with local business stakeholders, senior IT management and external suppliers to further improve service quality, IT governance and compliance.
Role Overview
As an IT Service Delivery Manager, you will be responsible for optimising IT Service Delivery and improving IT processes across the organisation. You will play a key role in IT audits, service delivery, vendor management and IT compliance, while ensuring the successful transition of IT projects into Business as Usual (BAU).
Key Responsibilities
Take ownership of daily IT Service Delivery, ensuring SLAs, KPIs and ITSM processes are consistently met.
Oversee and coordinate the local IT Service Desk, ensuring high-quality service delivery.
Manage relationships with IT vendors and external suppliers, including service quality, costs, incidents and contractual agreements.
Lead discussions with vendors and stakeholders regarding service delivery, performance and continuous improvement.
Develop, implement and maintain IT policies, procedures and service documentation, including Data Retention Policies.
Take responsibility for supply management and optimise collaboration with external IT providers.
Ensure a smooth transition of IT projects into Business as Usual (BAU), including appropriate documentation and operational processes.
Requirements
5-10 years of proven experience in IT Service Delivery, IT Operations or IT Service Management.
Strong experience managing IT services, vendors and external providers.
ITIL and COBIT certification and/or proven experience is required.
Proven experience with IT audits, IT governance and compliance.
Experience with vendor management and supply management.
Strong knowledge of ITSM processes and service delivery.
Fluent in Dutch or French and English.
Essential
5-10 years of relevant experience in IT Service Delivery, IT Operations or IT Service Management.
Proven experience with vendor management and external IT providers.
ITIL and COBIT certification and/or proven experience.
Experience with IT audits, governance and compliance.
Fluent in Dutch or French and English.
Desirable
Experience within the automotive sector.
Experience with Data Retention Policies.
Experience transitioning IT projects into BAU.
Experience managing and improving IT Service Desks.
Strong experience with SLA and KPI management.
Additional Information
Start date: ASAP.
Duration: 1-2 years.
Availability: Full-time.
Location: Brussels.
Working model: 4 days on-site / 1 day remote.
Contract type: Freelance.