Income Officer – Social Housing (Part-Time)
Location: Greater Manchester
Contract: 3 Months Temporary (Strong Potential to Be Extended)
Working Pattern: Part-Time, Hybrid (Home Working & Estate/Office Visits)
We are partnering with a well-regarded Housing Association in Greater Manchester who are looking to appoint an experienced Part-Time Income Officer. This is a fantastic opportunity for someone seeking flexible working while still playing a key role in supporting residents and maximising rental income.
Role Overview
As a Part-Time Income Officer, you will be responsible for managing rent accounts across a defined patch, working proactively to reduce arrears and support tenancy sustainment. You will take a customer-focused approach to income recovery, early intervention, and legal processes where required.
Key Responsibilities
Manage a patch of rent accounts across general needs and/or supported housing
Monitor rent arrears and take early action to prevent escalation
Contact residents to agree and maintain affordable repayment plans
Provide advice and support on welfare benefits, Universal Credit, and financial inclusion
Progress arrears cases through to legal action where necessary, including court attendance
Work closely with Housing Officers, Financial Inclusion teams, and external agencies
Maintain accurate rent account records, case notes, and documentation
Carry out home visits and attend meetings as required
About You
Previous experience as an Income Officer, Rent Officer, or similar (minimum 12–18 months)
Strong understanding of rent recovery, housing legislation, and welfare benefits
Confident managing arrears cases at various stages
Excellent communication, negotiation, and customer service skills
Experience supporting vulnerable residents and working with partner agencies
Comfortable lone-working and managing a varied caseload
Able to start on 5th January with no notice restrictions
Why Apply?
Respected and supportive Housing Association
Genuine temp-to-perm opportunity
Flexible, part-time and hybrid working
Meaningful role supporting residents’ financial wellbeing
If this sounds like the right opportunity for you, please apply with your latest CV. You’re also welcome to share this role with anyone who may be interested.