Income Officer – Housing (Hybrid)
An experienced Income Officer is required to support effective rent collection and income recovery across a residential housing portfolio in East London. This is a hybrid role, with two days per week office-based and the remainder working remotely.
Key responsibilities:
- Manage a patch of rent accounts, taking ownership of arrears cases from early intervention through to resolution
- Maximise rental income through proactive contact, payment plans and sustained tenant engagement
- Provide advice and support around welfare benefits, including Universal Credit, and make appropriate referrals
- Prepare cases for legal action where necessary, including court and possession processes
- Maintain accurate case notes and performance data in line with policies and procedures
- Work collaboratively with internal teams and external agencies to sustain tenancies and reduce arrears
About you:
- Proven experience in income management within social or affordable housing
- Strong knowledge of rent arrears processes, welfare benefits and housing legislation
- Confident communicator with a customer-focused and solutions-led approach
- Able to manage a varied caseload independently while meeting performance targets
Rate: £27 per hour (negotiable depending on experience)
Working pattern: Hybrid – 2 days per week in the office