Housing Options Officer | Vivid Resourcing Skip to content

Housing Options Officer

Location: London
Sector: Property and Housing
Salary: £28 - £29 per hour
Type: Contract

Job Description

Job Title: Housing Options Officer

Location: North East London

Office: 1 day on-site (Scope for remote working)

Job Summary: We are currently seeking a dynamic and compassionate Housing Options Officer to join our dedicated team in North East London. As a Housing Options Officer, you will play a pivotal role in assessing housing needs, providing advice and support, and facilitating housing options for individuals and families in the community. This is an exciting opportunity to contribute to our mission of improving housing outcomes for vulnerable populations in the city.


  • Conduct comprehensive housing assessments for individuals and families, considering their specific needs, circumstances, and preferences.
  • Provide accurate and up-to-date information on available housing options, including social housing, private rentals, and supported accommodation.
  • Deliver high-quality advice, guidance, and support to clients regarding their rights, responsibilities, and entitlements in relation to housing.
  • Work collaboratively with internal teams, local authorities, housing associations, and other external partners to secure appropriate housing solutions for clients.
  • Assist clients in completing housing applications, supporting documentation, and other relevant paperwork.
  • Conduct home visits, when required, to assess housing conditions and identify necessary improvements or adaptations.
  • Maintain accurate and detailed case records and databases, ensuring compliance with data protection regulations.
  • Stay up to date with relevant housing legislation, policies, and procedures, and ensure compliance in all aspects of service delivery.
  • Participate in regular training and professional development activities to enhance knowledge and skills in the field of housing options.


  • Proven experience in assessing housing needs, preferably in a similar role within a housing association, local authority, or related organisation.
  • Strong knowledge of housing legislation, policies, and procedures in the UK, particularly in London.
  • Excellent communication skills, both written and verbal, with the ability to engage with diverse individuals and build rapport.
  • Empathetic and compassionate approach, with the ability to support clients facing challenging circumstances.
  • Strong organisational skills, with the ability to manage a caseload, prioritise tasks, and meet deadlines.
  • Proficiency in using IT systems, databases, and software for case management and data entry.
  • Knowledge of welfare benefits, homelessness legislation, and related support services is desirable.
  • A commitment to equal opportunities and providing inclusive and non-discriminatory services.
  • Knowledge of HRA 2017 and Section 184.

How to Apply: If you are passionate about making a positive impact on the lives of individuals and families in need of housing support, we would love to hear from you. Please submit your resume/CV and a cover letter outlining your relevant experience and why you are interested in this position Alternatively, you can contact us on 0161 4137290.

Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

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