This is an excellent opportunity to make a real impact, supporting vulnerable individuals and families by delivering an effective homelessness prevention and housing advice service.
The Role
As a Housing Options Officer, you will:
Deliver high-quality housing options and homelessness advice, including triaging enquiries from families, vulnerable adults, and those at risk of homelessness.
Apply up-to-date knowledge of housing legislation and statutory duties to ensure accurate advice and case management.
Investigate homelessness cases, assess applications, and support clients in securing accommodation in line with legislative requirements.
Liaise with registered providers, private landlords, and partner agencies to strengthen housing options and prevention services.
Manage and support the housing register, allocations process, and nomination agreements.
Assist clients to retain their accommodation through effective prevention, early intervention, and signposting to relevant support agencies.
Support temporary accommodation arrangements, including B&B placements, and monitor related budget spend.
Contribute to the Homes for Ukraine scheme, assisting guests to secure more permanent housing where needed.
Maintain accurate case records and provide statistical data to inform service delivery.
Attend court hearings and professional meetings, ensuring clients are supported and represented appropriately.
About You
The ideal candidate will have:
Strong knowledge of housing legislation, statutory homelessness duties, and local authority responsibilities.
Experience delivering housing advice and homelessness prevention services.
Ability to work with vulnerable groups, maintaining a customer-focused approach.
Excellent communication and partnership working skills, with the ability to liaise effectively with landlords, providers, and external agencies.
Strong organisational skills, with experience managing caseloads and meeting legislative deadlines.
Awareness of safeguarding practices and a commitment to supporting at-risk individuals.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
