Location: Hybrid – 2 days a week in the office (London Council)
Overview:
Responsible for managing and improving the council’s housing complaints process, ensuring fair and timely resolution of cases and using feedback to drive service improvements.
Key Duties:
Lead and coordinate the handling of housing complaints and escalations, communicating with both tenants and landlords.
Work closely with residents, services, and the Ombudsman.
Monitor performance, identify trends, and recommend improvements.