Field Service Engineer role in Germany is a customer-facing role responsible for supporting the clients Battery Cabinet systems and Uninterruptible Power Supply (UPS) product lines, by providing superior customer service, fast response times and effective solutions to product issues. The Field Service Engineer must be well-versed and competent in battery system product start-up and conditioning, product installation, debug, troubleshooting and testing. The role will be worked remotely from home and travelling to customer sites will be reimbursed fully.
Field Service Engineer V Job Duties:
- Perform Battery Cabinet (BC) installation, start-up and conditioning, commissioning, debug and testing, as required at client locations
- Troubleshoot and failure analyze product issues via email, phone, or travel to customer sites
- Work with Engineering, Quality, Sales, and Production to promptly and efficiently resolve product issues and satisfy customer expectations and requirements
- Generate, track, and report Key Performance Indicators (KPIs) for the department
- Technical documentation of necessary processes and procedures
- Provide exceptional technical service and support to internal and external customers to ensure the highest level of customer satisfaction
- Conduct training and refreshers on Battery Cabinet (BC) Systems to Service and Support personnel, customers, and 3rd party service providers
- Travel as needed (up to 75%) within Europe, occasionally to the US headquarters (all reimbursed by client)
Job Requirements:
- Bachelor’s degree in electrical/electronic engineering, mechanical engineering, electro-chemistry, or equivalent experience in related field
- Minimum of 6 years’ experience with Battery/Battery Management System and Uninterruptible Power Supplies (UPS) in the Data Center Market
- Minimum of 6 years’ experience working with and around high voltage equipment in indoor/outdoor industrial environments
- Proficient in English language skills (verbal & writing) and fluent in German
- Experience in multi-cultural work environment within the engineering space
- Software/Firmware testing/programming experience
- Deep knowledge of electrical/electronic schematics and understanding mechanical designs
- Experience using test equipment such as oscilloscopes, programmable power supplies, AC/DC power analyzers, digital multimeters, electrical/electronic loads
- Experience traveling and managing travel expenses and schedule
- Experience training technicians, external customers, and 3rd party service providers
- Experience with Data Center network and communication systems
- Ability to work independently with minimal supervision onsite and in the field
Physical Requirements and Working Conditions:
- Work involves frequent bending, sitting, standing, walking, and lifting to 35 pounds over extended periods of time
- Outdoor harsh climate, lab, highly secured data centers, office, and manufacturing environments
- Travel domestically and internationally by air, auto, bus, or train
Logistical:
- Based in Germany
- Freelance long term 24 month + contract
- Daily Rate with client covering all travel and accommodation
- Start Date – 2nd of February