ASB Officer – About The Role:
- To protect demand for our properties from the negative effects of nuisance, anti-social behaviour and other tenancy breaches, using a range of early intervention tools to combat nuisance across the area
- Triage all ASB, Domestic Abuse & Hate Crime cases in line with company service standards’ response times, risk assessing cases and ensuring that appropriate support and target hardening measures are utilised, including preparing rehousing requests for victims of domestic abuse and hate crime in a timely manner where appropriate
- To manage ASB, Domestic Abuse, Hate Crime & other tenancy breach cases using early intervention measures such as tenancy warnings, mediation referrals, whilst completing any necessary evidence gathering processes and working in partnership with key partners where appropriate
- Support Domestic Abuse triage & case management
ASB Officer – What You Need:
- Excellent organisational and case management skills with the ability to follow processes, procedures and meet challenging targets whilst working in a fast paced and high-pressured environment
- Experience of managing anti-social behaviour and knowledge of the Anti-Social Behaviour legislation such as the Crime and Policing Act 2014, Crime and Disorder Act 1998 and other associated legislation
- A knowledge of the range of support services available for residents
- Confident in communicating with internal / external stakeholders