Vivid’s client in the South West is currently looking for an experienced Benefits Assessor for a minimum of 6 months with the option to be extended for a further 6 months depending on experience.
Key Responsibilities
* Accurately assess new claims, changes of circumstances, and reviews for Housing Benefit and Council Tax Reduction.
* Ensure compliance with current legislation, DWP guidance, and council policies.
* Handle customer queries via phone, email, and written correspondence.
* Liaise with other departments and external agencies including the DWP and landlords.
* Process claims and updates using the Capita/Academy system.
* Identify and report suspected fraud or irregularities.
* Maintain accurate records and contribute to performance targets.
You will need to have:
* Previous experience working as a Benefits Assessor within a local authority.
* A strong working knowledge of Capita/Academy software.
* Excellent understanding of Housing Benefit and Council Tax Reduction legislation.
* High levels of accuracy and attention to detail.
* Good organisational and communication skills.
* Ability to work independently and as part of a team.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
