Job Description

• Take an active role in the business analysis community at RBG; work with other disciplines to develop practice and codify ways of working.
• Work as part of a multidisciplinary team, take responsibility for analysis undertaken throughout the product and service transformation lifecycle.
• Use a variety of research methods with user, staff and stakeholders to understand demand, performances, problems, causes, impact and consequences. Find opportunities to gather data to understand problems more deeply.
• Use synthesis and analysis methods to develop actionable insights, spot opportunities for service improvement and product development.
• Measure the impact of our products, services and proposed changes throughout the design and delivery processes. Take considered, data-driven decisions and have the humility to learn from mistakes. Monitor product performance against intended outcomes to iterate and improve on services and products.
• Conduct demand and financial analysis to quantify the potential impact and changes and help prioritising effort and investment.
• Support with business case writing to make case for change from financial, social, technical and political perspectives.
• Engage with service areas across the organisation to help them understand agile ways of working as well as the business analyst’s skill set, and to help them articulate the possibilities in their area for digital transformation.
• Visualise service journeys in a variety of tools; map current and future processes, to quantify steps and pain points, and prioritise development as well as agree product scope.
• Lead investigations into service gaps and friction and make recommendations for service improvement.
• Work across channels to make sure that assisted digital needs are well catered for and journeys are smooth. Engage in meaningful interactions and relationships with users.
• Use agile methodology and apply an agile mindset to all aspects of your work. Create a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
• Undertake all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection/GDPR, the Council’s Equal Opportunities and Customer Care policies.
• Perform all duties in line with Council’s staff values showing commitment to improving residents’ lives and opportunities, demonstrating respect and fairness, taking ownership, working towards doing things better and working together across the council.

Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.